By Victoria Dyke on Mon 18 August 2014 in CRM

24% of small businesses admit they do not have enough customer information to hand during a sale.

By Fiona Ness on Mon 18 August 2014 in CRM

24% of businesses admit that their sales teams do not have the right information to hand during a sale. Not only can this make you seem unprofessional but it’s frustrating for both you and your customers.

By Victoria Dyke on Mon 04 August 2014 in CRM

Shockingly 1 in 5 SMEs will admit forgetting to invoice for goods and services – and the majority will put this down to the amount of admin involved when processing an order.

By Victoria Dyke on Tue 22 July 2014 in CRM

As I began to research the ‘struggles of a sales rep’, a few typical problems quickly became clear.

By Victoria Dyke on Tue 08 July 2014 in CRM

When does the cost of maintaining systems and processes become so unbearable that you cannot afford to not review and update them? 

By Victoria Dyke on Thu 10 April 2014 in CRM

We meet loads of different SMEs, in loads of different industries. Unsurprisingly, the more SMEs we meet, the clearer the similarities in business operations become.

By Francesca Firth on Wed 09 April 2014 in CRM

Small businesses are great! Our years of experience working with SMEs in a wide variety of industries has taught us that the biggest problem SMEs face is, there just aren’t enough hours in the day. 

By Francesca Firth on Mon 17 February 2014 in CRM

Us Brits like to think of ourselves as weather hardy but our recent bout of wind, rain and storms have left us in a state of crisis.