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4 problems caused when your business systems don’t talk to each other

24% of businesses openly admit their staff don’t have access to the right information.

By Victoria Dyke on Mon 26 January 2015 in CRM

The 1 thing I never want to hear from a customer services rep

Customer service is a difficult job. People don’t generally get in touch to let you know everything is fine. The chances are you’ll be speaking to people who are already irritated, so getting your response right is key.

Best Practice

By Fiona Ness on Mon 26 January 2015 in Sales

4 reasons your sales team need access to your accounts solution

I have met with many companies who use their accounts system to store their core customer information.

Best Practice, CRM

By Victoria Dyke on Mon 12 January 2015 in CRM

3 big names, £250m spent on websites – but was it worth it?

In the last year, we’ve seen a number of companies revamp their websites to make them more user friendly and ultimately attract more customers.

Best practice, News

By Jess Heald on Mon 12 January 2015 in Topical

6 processes you should review for 2015

The end of the year is a great time to review your business performance as a whole, but also the individual processes involved.

Best Practice, CRM, Web & eCommerce

By Fiona Ness on Tue 02 December 2014 in CRM

Local MP visits ProspectSoft

David Lidington MP at ProspectSoft...

David Lidington, MP, Placements, ProspectSoft, SME Businesses

By Stuart McLaren on Fri 28 November 2014 in News

5 big brand mistakes to avoid

From putting the wrong name on an email, to losing data, errors are common in business.

Business, Convenient, eCommerce, Extending, Integration, Online, Product, Service

By Fiona Ness on Tue 18 November 2014 in Topical

Top 5 tips from our business best practice event

It’s no secret that running an efficient and successful business is hard. Whether it’s a lack of time, resource or both the struggles are there.

Advice, B2B, Best practice, CRM, eCommerce, efficiency

By Fiona Ness on Fri 14 November 2014 in CRM

5 ways ProspectSoft eCommerce can reduce your website admin

A really good eCommerce site is fast becoming a must-have for any business. B2B customers want to place their orders on a professional looking, efficient online ordering portal.

Advice, B2B, Best Practice, eCommerce, Efficiency, Online Trading

By Victoria Dyke on Fri 14 November 2014 in Web & eCommerce

5 ways ProspectSoft CRM can make you more efficient

To stay competitive in business today we often need to find ways to improve communications, provide staff with more valuable information and reduce our admin and costs.

B2B, Best Practice, CRM, Efficiency

By Victoria Dyke on Fri 14 November 2014 in CRM

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