By Response Source on Fri 08 February 2019 in CRM

The right CRM can work magic, serving as a single platform that can span across the entire breadth of an organisation. In 2019, an effective CRM can provide your SME with an opportunity to proactively anticipate customer needs and guide the customer experience while streamlining and unifying disparate areas of the business. 

By Jessica Heald on Mon 24 September 2018 in CRM

 Fed up with re-keying your orders? Hate managing copious spreadsheets and switching between multiple systems to service your customers? Then look no further…you’ve come to the right place to find out how you can stop using these manumatic, inefficient processes in your business – once and for all! 

By Andrew Ardron on Fri 22 December 2017 in CRM

Andrew Ardron, CEO, ProspectSoft, reveals the 6 benefits of a Cloud-based CRM solution. 

By Andrew Ardron on Tue 12 December 2017 in CRM

Our CEO, Andrew Ardron, gives advice on what to consider when choosing a CRM vendor for your business...

By Andrew Ardron on Thu 30 November 2017 in CRM

Customer experience has become the new battleground for competitive advantage and, across the board, the ability to ‘do it well’ is considered the gateway to brand loyalty and business growth...

By Jocelyn Davies on Wed 16 August 2017 in CRM

Imagine a world where your sales team doesn’t have to worry about the endless task of rekeying orders, but instead can focus on their job…selling.

By Jocelyn Davies on Thu 27 July 2017 in CRM

It wasn’t that long ago when businesses were using fax machines, typewriters, and of course (we can’t forget) the trusty notepad and paper.

By Jess Heald on Thu 06 July 2017 in CRM

 As an SME, it’s crucial that you keep your eyes wide open to see what trends and technologies could benefit and improve your business.

By Jessica Heald on Wed 05 July 2017 in CRM

We all know relationships can be difficult – they require time, commitment and effort. But business relationships can be just as tricky, if not more, as you’re unlikely to be forgiven for your mistakes. Keeping all your customers happy can be hard to achieve.

By Stuart McLaren on Tue 27 June 2017 in CRM

In the 1970s, the blind taste test was a staple theme of TV advertising. Ordinary consumers were blindfolded, fed similar products and asked to choose which one they liked best.