Summary
Prospect CRM has helped Key Surgical overcome key problems from duplicate data to out-of-date stock control. With regular contact and an integrated solution, Prospect CRM has given Key Surgical a central location to manage data.
Customer Segmentation Model (RFM)Target the right customers at the right time
Problem TrackingTurn every problem into an amazing customer experience
IntegrationsIntegrate your Prospect CRM Free Trial to your Inventory/Accounting system
Quoting SoftwareOptimise your Quote-to-Order Workflow
Landing Pages BuilderDesign and publish landing pages to enhance your digital marketing strategy
Cross-sell & Upsell MatrixStrategically upsell and cross-sell with Prospect’s Magic Matrix
Faster Order TakingTake more orders in less time - without duplicating data entry
The Growth EngineMaximise sales growth with the CRM Growth Engine
Missing Order AlertsIdentify at-risk customers before you lose them for good
Opportunity TrackingTrack sales performance with ease
End-to-End ReportingTrack performance by customer, product or salesperson
Stock-Aware CRMWhat is it, why you need it & how it will grow your product business
Web Enquiry FormsStreamline your lead generation with Web Enquiry Forms directly from your website
B2B Portals & Web ShopsOur trade portals offer integrated account details online
Get Orders 24/7Extend your business hours so customers can do business with you at any time
Content ManagementQuickly & easily make changes to your website as and when you need to
Sales Growth Strategies in B2B Sector ReportDownload the latest report for analysis and insights into the sales processes, strategies and opportunities within UK B2B SME firms
The Growth Playbook ScorecardAnalyse your growth performance to take control & drive your B2B sales success
CRM Comparison GuideCompare built-in features, weigh up star ratings & hear from real customers
"What is Stock-Aware CRM?" eBookDiscover how you can increase sales by 25% without a single new customer with a Stock-Aware CRM!
Engineering EquipmentCRM built for Engineering Suppliers
Healthcare & BeautyCRM built for the Healthcare & Beauty Industry
Suppliers to ConstructionCRM built for the Construction Industry
Food & BeverageCRM built for the Food & Beverage Industry
Lab & Medical EquipmentCRM built for the Lab & Medical Equipment Industry
Clothing & AccessoriesCRM built for Clothing & Accessory Suppliers
Key Surgical provide medical packaging for the sterilisation of instruments worldwide.
Prospect CRM has helped Key Surgical overcome key problems from duplicate data to out-of-date stock control. With regular contact and an integrated solution, Prospect CRM has given Key Surgical a central location to manage data.
All our business information is now stored centrally in Prospect CRM, allowing us to provide an effective service.
Craig Lewis, Managing Director
Time Reduced
Key Surgical now spend two-thirds less time on processing credit notes due to the success of the complaints procedure.
Centralised Data
Spend less time finding information and locate data easily as it’s stored in one location.
Increased Email Engagement
Increase levels of engagement with customers through email marketing integrated to Prospect CRM.
Key Surgical had no central place to store sales information, and were struggling with anything from finding contact details to duplicating or losing quotations. They were also holding stock that was 2 years old – it was the wrong length and couldn't be sold as usual stock.
Key Surgical needed somewhere central to store information across departments. They use Exchequer accounting solution, which in the past stored all important information. Using this information and adding to it was essential. They have since expanded the CRM to deal with the complaints procedure. They were originally dealing with incidents on a one-off basis. Now, everything including problem tracking and email marketing managed centrally in Prospect CRM, so they can make suppliers aware of problems and provide an effective service.
